BBQ PARTS & REPAIRS

REQUEST & QUOTE

PLEASE CHECK YOUR E-MAIL JUNK / SPAM FOLDER IF YOU HAVE NOT HEARD BACK FROM US WITHIN 48 HOURS.

WHERE TO FIND MY SERIAL NUMBER

bbq maintenance disclaimers:

  • SERIAL NUMBERS CAN BE FOUND ON THE BACK OF THE BBQ, INSIDE THE UNIT UNDERNEATH, ON THE DRIP TRAY OR ON THE DOORS & CAN VARY BASED ON THE BBQ MODEL.

  • Providing pictures of the BBQ & work area will help get the most accurate quote as fast as possible. text pictures to 647-861-3888 for a speedy quote.

  • We have 3 ARRIVAL time windows available: (9am-12pm, 11am-2pm & 1pm-4pm). We will do our best to accommodate your preferred window, however, this is not guaranteed. You will receive your arrival window confirmation the day before & on the day of your appointment via both a reminder email & text message.

  • Please understand that BBQs by nature have parts that rust & wear, & we may uncover some parts that do require replacement such as burners, heat shields, flavour bars, ignitors, etc. (The replacement of these parts, if available & repairable, is at an additional cost.)

  • Poor weather days will be rescheduled. (Rain, snow, freezing temperatures, etc.)

  • The client is responsible for any additional costs for any service including, but not limited to: parking, parts, etc.

  • We advise against taking leave from work to attend a service. Please note that we cannot assume responsibility for any work time missed due to service rescheduling, regardless of the circumstances.

  • We advise against taking leave from work to attend a service. Please note that we cannot assume responsibility for any work time missed due to service rescheduling, regardless of the circumstances.

  • A call-out fee of $40 will be charged if our team arrives on-site but is unable to perform the work due to conditions caused by the client (e.g. blocked access, unprepared equipment, no water or electrical access, safety issues, etc.).

  • We offer rush service to get your service done sooner than scheduled. Our technicians work overtime to try & get this done. The rush fee is $50-$500 reflective of the date the service is needed & availability.

  • We accept credit or debit only for payment.