SERVICE AGREEMENT & TERMS OF SERVICE
IMPORTANT NOTICE
These Service Agreement & Terms of Service ("Agreement", "Terms or "TOS") govern the products and services provided by Synsix Inc. ("Synsix", "we", "us" or "our").These Terms are intended to clearly establish the rights and responsibilities of Synsix and its customers while recognizing all rights and obligations imposed by applicable law. Nothing in these Terms is intended to waive, restrict, exclude or limit any right or remedy that cannot legally be waived, restricted, excluded or limited under applicable law. Customers should carefully review the applicable service-specific provisions before booking.
PART 1 — GENERAL TERMS & SERVICE POLICIES
1. AGREEMENT TO THESE TERMS
These Terms apply to all products, services, quotations, estimates, appointments, consultations, deliveries, installations, repairs, maintenance, cleaning, assembly, diagnostics, inspections, purchases and other services provided by Synsix. These Terms apply regardless of whether a transaction is initiated through: Synsix's website; online booking; telephone; email; text message; social media; WhatsApp; third-party booking platforms; electronic invoice; in person; or another communication method approved by Synsix. A customer may accept these Terms by signing an agreement, accepting an online booking, accepting a quotation, approving work electronically, paying an invoice or deposit, authorizing work to begin, or otherwise proceeding with the applicable transaction, to the extent permitted by applicable law. Where applicable consumer-protection legislation requires a particular form of agreement, disclosure, acceptance, delivery or cancellation right, those statutory requirements will apply.
2. CUSTOMER
"Customer" means the individual, business, corporation, property owner, tenant, landlord, condominium corporation, property manager, organization or authorized representative purchasing, requesting, approving or receiving Products or Services from Synsix. Where a person books or authorizes services on behalf of another person or organization, that person represents that they have the authority to do so. The Customer remains responsible for ensuring that Synsix has the necessary authorization to access the Property and perform the requested work.
3. SERVICES
Synsix services may include, without limitation: BBQ cleaning and maintenance; BBQ repairs; BBQ diagnostics; gas services; gas appliance installation and connection; White Glove BBQ services; BBQ sales; yard maintenance; yard clean-ups; junk removal; assembly services; PC assembly and building;consultations;inspections;delivery;maintenance;replacement-part installation; and other services offered by Synsix. The specific scope of each Service is determined by the applicable quotation, booking confirmation, invoice, service description or written agreement.
4. SERVICE AREA
Synsix determines the areas in which it offers each Service. Certain Services may not be available in every municipality or location. Travel charges may apply where a Property is outside Synsix's standard service area or requires unusual travel, access, transportation or logistical arrangements.
5. CUSTOMER INFORMATION
Customers must provide complete and accurate information reasonably required to quote, schedule and perform the Service. This may include: name; address; telephone number; email address; property information; BBQ brand and model; serial number; photographs; measurements; access information; building restrictions; parking information; utility information; existing damage; known hazards; and any other information relevant to the Service. If information supplied by the Customer is inaccurate, incomplete or materially misleading, Synsix may revise the quotation, modify the Service, reschedule the appointment or decline the Service. Additional costs caused by inaccurate or incomplete information may apply where permitted by law and where properly disclosed.
6. PHOTOGRAPHS FOR QUOTING
Customers are strongly encouraged to provide clear photographs or videos before requesting a quotation. Photographs may include: the equipment; BBQ; work area; access route; surrounding property; existing damage; installation location; serial number; stairs; elevators; parking conditions; yard conditions; junk to be removed; or other relevant areas. Providing photographs can significantly improve pricing accuracy and speed up the quotation process. For BBQ quotations, photographs may be texted to 647-861-3888 for faster quoting. Photographs do not guarantee final pricing where material conditions cannot reasonably be determined remotely.
7. SERIAL NUMBERS
Where applicable, Customers may be required to provide a product or appliance serial number. Serial numbers may be located in different areas depending on the manufacturer and model, including: rear of the unit; inside cabinet doors; underneath the appliance; underneath or behind the drip tray; inside access panels; or on manufacturer identification labels. Failure to provide an available serial number may affect parts identification, warranty verification, quotation accuracy or scheduling.
8. QUOTATIONS & ESTIMATES
Unless expressly identified in writing as a fixed-price quotation, prices provided by Synsix are estimates based on the information reasonably available at the time. Estimates may be revised where: actual conditions materially differ from information provided; additional labour is required; additional materials are required; hidden damage is discovered; parts are required; access conditions differ; safety issues are identified; additional work is requested; or the scope of work changes .Synsix will communicate material additional charges before proceeding where reasonably practicable and where Customer authorization is required by law. A quotation does not include work that is not expressly identified in the quotation. Written quotations are generally valid for 30 days unless another validity period is stated.
9. ADDITIONAL WORK
Work outside the agreed scope constitutes additional work. Additional work may include: additional labour; additional technician visits; parts; materials; repairs; disposal; parking; permits; gas work; additional cleaning ;or other services requested or required after the original scope is established. Synsix will obtain Customer approval for additional work where required, except where immediate action is reasonably necessary to address a safety issue, protect property or comply with applicable law or regulatory requirements.
10. SERVICE DURATION
All service durations provided by Synsix are estimates. Actual service times may vary based on: equipment condition; size; model; manufacturer; accessibility; complexity; weather; previous repairs; hidden conditions; required parts; site conditions; customer requests; and other circumstances. Synsix does not guarantee a specific completion time unless expressly confirmed in writing.
PART 2 — BOOKINGS, SCHEDULING & ARRIVAL WINDOWS
11. STANDARD APPOINTMENTS
Synsix normally books appointments using an open arrival window, rather than a guaranteed specific appointment time. Current standard arrival windows are: 9:00 AM – 12:00 PM, 11:00 AM – 2:00 PM, 1:00 PM – 4:00 PM, 3:00 PM – 6:00 PM. Customers may request a preferred window. Synsix will make reasonable efforts to accommodate the Customer's preferred window, but a preferred standard window is not guaranteed unless Synsix expressly confirms a Reserved Time Appointment.
12. ROUTE OPTIMIZATION
Synsix operates a route-based scheduling system designed to efficiently move technicians between appointments. The day before an appointment, Synsix generally maps and organizes the following day's routes based on the most efficient and practical route between scheduled appointments. Route planning may consider: geographic location; travel time; technician availability; equipment requirements; service duration; service complexity; traffic; road conditions; customer access requirements; weather; previous appointments; and operational requirements. This system allows Synsix to reduce unnecessary travel, improve efficiency and serve more customers. Because routes are finalized based on the overall schedule, Customers cannot require a particular arrival time as part of a standard appointment.
13. ARRIVAL WINDOW CONFIRMATION
Customers will generally receive an appointment reminder and updated arrival window by email and/or text message. The final route may not be determined until the day before the appointment. Arrival times may change due to: traffic; weather; previous appointments taking longer than anticipated; emergencies; equipment issues; vehicle issues; customer access issues; road closures; service complexity; or other circumstances outside Synsix's reasonable control. Synsix will make reasonable efforts to communicate significant changes.
14. RESERVED TIME APPOINTMENTS
Customers who require a particular time or narrower arrival period may request a Reserved Time Appointment. A $40.00 + applicable taxes Time Reservation Fee will apply. A Reserved Time Appointment is subject to technician availability and must be expressly confirmed by Synsix. The reservation fee compensates Synsix for modifying its normal route-planning system and reserving technician availability around the requested time. A Reserved Time Appointment does not guarantee that the Service itself can be completed if: the Property is inaccessible; required utilities are unavailable; the work area is unsafe; the equipment cannot reasonably be serviced; weather prevents safe completion; conditions materially differ from those disclosed; or another circumstance outside Synsix's reasonable control prevents completion. Where the Customer causes a Reserved Time Appointment to be unsuccessful, applicable call-out or other charges may apply.
15. WEEKEND APPOINTMENTS
Weekends are generally reserved for: rush services; weather-related rescheduling; appointments displaced by operational disruptions; priority services; or other appointments specifically approved by Synsix. Weekend appointments are not part of Synsix's standard scheduling availability. Where weekend service is available, a $50.00 + applicable taxes Weekend Reservation Fee applies. Weekend availability is limited and must be confirmed by Synsix. The Weekend Reservation Fee is separate from any Rush Service Fee.
16. RUSH SERVICE
Where availability permits, Synsix may offer Rush Service. Rush Service requires Synsix to prioritize the Customer's appointment ahead of ordinary scheduling availability and may require: overtime; double technician pay; technician schedule changes; extended hours; additional travel; weekend work; or other operational accommodations. Rush fees generally range from $50.00 to $500.00 + applicable taxes, depending on the requested date, availability, staffing, travel and service requirements. Rush Service is subject to availability. A Reserved Time Fee, Weekend Reservation Fee and Rush Service Fee may apply together where the Customer requests all applicable services and Synsix confirms them.
17. NO GUARANTEE OF EXACT ARRIVAL TIME
Except where a Reserved Time Appointment has been expressly confirmed, Synsix does not guarantee an exact arrival time. Even a Reserved Time Appointment may need to be delayed, rescheduled or modified due to circumstances outside Synsix's reasonable control. Synsix will make reasonable efforts to communicate material delays.
18. CUSTOMER TIME COMMITMENTS
Customers are strongly advised not to schedule time away from work or make other time-sensitive commitments based solely on a standard arrival window. Synsix is not responsible, to the extent permitted by law, for losses arising from a Customer choosing to remain available for a standard appointment, including: lost wages; missed meetings; childcare expenses; travel changes; contractor coordination costs; accommodation costs; lost business opportunities; or other consequential losses. Customers with strict time requirements should request a Reserved Time Appointment.
PART 3 — PROPERTY ACCESS, WORK CONDITIONS & SAFETY
19. PROPERTY ACCESS
The Customer is responsible for ensuring that Synsix has safe, legal and reasonably unobstructed access to the Property and Work Area. The Customer must arrange, where applicable: unlocked gates; gate codes; concierge access; elevator reservations; loading dock access; parking; security clearance; building approvals; property-management approval; and other access requirements. Failure to provide access may result in rescheduling or applicable charges.
20. CUSTOMER PRESENCE
Unless otherwise agreed, the Customer or an authorized representative should be available during the appointment. Where the Customer authorizes Synsix to complete the Service while the Customer is absent, the Customer authorizes Synsix to access the Property and complete the approved scope of work. The Customer remains responsible for ensuring that such access is lawful and authorized.
21. WORK AREA
Customers must provide a reasonably safe and suitable area for the requested Service. The Customer must remove or secure items that could interfere with the Service, including where applicable: furniture; toys; garden hoses; decorations; vehicles; electrical cords personal belongings; sports equipment; pets; or other obstructions. Synsix may decline, modify or postpone a Service where the Work Area cannot reasonably be made safe or accessible.
22. WATER, ELECTRICAL & UTILITY ACCESS
Where required for a Service, the Customer must provide access to: a functioning outdoor water tap suitable for hose connection; an electrical outlet; active gas service where operational testing is required; and other utilities reasonably required for the contracted Service. If required utilities are unavailable, inaccessible, frozen, disconnected, shut off or otherwise unusable, Synsix may: perform a modified Service; perform dry cleaning where applicable; postpone the Service; reschedule the Service; or decline the Service. Modified services may not produce the same results as the standard Service and may have different costs associated with each modified service.
23. SAFETY
The safety of Customers, employees, technicians, contractors, property and the public takes priority over completion of a requested Service. Synsix may suspend, modify, postpone or refuse a Service where conditions are unsafe. Unsafe conditions may include: aggressive animals; biohazards; rodent infestations; insects or nests; unsafe structures; unsafe electrical conditions; unsafe gas conditions; severe weather; excessive heat; freezing temperatures; ice; unstable decks or balconies; structural instability; hazardous contamination; violence; threats; illegal activity; or other conditions presenting a reasonable health or safety concern. Synsix may stop work immediately if unsafe conditions develop.
24. WEATHER
Outdoor Services may be postponed, rescheduled or modified due to weather or environmental conditions. Conditions may include: rain; thunderstorms; lightning; snow; freezing temperatures; ice; excessive heat; high winds; smoke; poor air quality; wildfire conditions; flooding; or severe weather warnings. Synsix will make reasonable efforts to reschedule affected appointments. Customers should not rely on an outdoor appointment remaining available in adverse weather.
25. EVENTS OUTSIDE SYNSIX'S REASONABLE CONTROL
Synsix will not be responsible for delays or inability to perform caused by circumstances outside its reasonable control, including: severe weather; natural disasters; fire; flooding; utility failures; road closures; transportation disruptions; government restrictions; public emergencies; labour disruptions; supplier delays; equipment failures; vehicle failures; emergencies; or other circumstances materially affecting safe or reasonable performance. Synsix will make reasonable efforts to reschedule affected Services.
PART 4 — CALL-OUTS, CANCELLATIONS & RESCHEDULING
26. CALL-OUT FEE
Unless otherwise stated in writing, a $50.00 + applicable taxes Call-Out Fee may apply where Synsix attends the Property but cannot reasonably perform the scheduled Service due to circumstances attributable to the Customer or circumstances outside Synsix's reasonable control. Examples include: blocked access; no one available where access is required; locked gates; unavailable utilities; unsafe conditions; inaccessible equipment; inaccurate information; unsecured animals; required approvals not obtained; unprepared equipment; incomplete site preparation; or conditions materially different from those disclosed. The Call-Out Fee compensates Synsix for technician travel, scheduling, vehicle and appointment-allocation costs. The Call-Out Fee does not guarantee priority rescheduling. The Call-Out Fee will not apply where Synsix is solely responsible for the inability to perform the Service.
27. CUSTOMER CANCELLATIONS
Customers should provide as much notice as reasonably possible when cancelling. Where permitted by applicable law and properly disclosed before booking, cancellation charges may apply where Synsix has incurred costs or reserved resources for the Customer. Such costs may include: specially ordered Products; non-returnable materials; scheduled technicians; permits; delivery arrangements; third-party charges; or other documented costs. Nothing in this Section limits any statutory cancellation or refund right available to the Customer.
28. RESCHEDULING
Customers may request to reschedule an appointment subject to availability. Synsix may reschedule appointments due to: weather; unsafe conditions; employee illness; emergencies; equipment failure; supplier delays; traffic; route changes; or circumstances outside Synsix's reasonable control. Where Synsix reschedules an appointment, it will make reasonable efforts to provide another available appointment. Weather-related rescheduling may require the use of weekends where available.
29. STATUTORY CANCELLATION RIGHTS
Nothing in these Terms removes or limits any cancellation, rescission, refund or other right that a Customer has under applicable consumer-protection legislation. Where a transaction is subject to statutory requirements for an internet agreement, remote agreement, direct agreement or other regulated consumer transaction, Synsix will comply with the applicable disclosure, agreement-copy and cancellation requirements. Where required, the Customer will receive a copy of the applicable agreement in a form that can be retained.
30. ONLINE & REMOTE BOOKINGS
Where a Customer enters into an agreement electronically or remotely and applicable law imposes specific requirements, Synsix will provide the required disclosures and obtain the required acceptance. Where applicable, the Customer will have an opportunity to: review the agreement; accept or decline the agreement; correct errors before acceptance; and retain a copy of the applicable agreement. The applicable booking confirmation, quotation, invoice and service-specific terms may form part of the agreement.
PART 5 — PAYMENT, DEPOSITS & ADDITIONAL CHARGES
31. PAYMENT
Unless otherwise agreed in writing, payment is due upon completion of the Service. Synsix may require payment before: ordering Products; ordering special parts; reserving inventory; scheduling large projects ;arranging delivery ;commencing custom work; reserving appointment time slots; or beginning certain Services. Commercial accounts may be subject to separate invoice terms.
32. PAYMENT METHODS
Synsix may accept: debit card; credit card; electronic transfer; e-transfer where approved; or other payment methods expressly approved by Synsix. Synsix may change accepted payment methods from time to time.
33. CREDIT CARD SURCHARGES
Where Synsix applies a credit-card surcharge, the surcharge will be separately disclosed before payment and will be subject to applicable law and payment-card-network rules. Any applicable surcharge will not exceed the amount permitted by applicable law or payment-card-network requirements. Customers will be provided with the applicable surcharge information before completing the transaction. Synsix will not automatically apply a credit-card surcharge where doing so would exceed an applicable legal or network limit.
34. DEPOSITS
Certain Services may require a deposit. Deposits may be required for: special-order Products; custom work; large projects; commercial projects; Product purchases; delivery; installation; or reserved scheduling. Where permitted by law and properly disclosed, a deposit may be applied toward: Products; materials; labour; scheduling; delivery; or other agreed costs. Cancellation and refund treatment of deposits is subject to applicable law and the specific agreement governing the transaction.
35. ADDITIONAL CHARGES
Unless expressly included in the quotation, reasonable and applicable additional charges may include: parts; materials; additional labour; parking; parking permits; building fees; elevator fees; disposal fees; dump fees; bin rentals; soil; mulch; aggregates; permits; tolls; equipment rentals; additional technician visits; emergency services; and Customer-requested additional work. Material additional charges will be communicated before proceeding where reasonably practicable and where Customer authorization is required by law.
36. LATE PAYMENTS
Commercial or otherwise approved invoiced accounts are due according to the payment terms stated on the applicable invoice or agreement. Where permitted by applicable law, overdue invoices may be subject to: a $50.00 administrative late fee after 30 days; and interest of 3% per month, or the maximum amount permitted by applicable law, whichever is lower. Synsix may suspend future non-emergency services for overdue accounts.
37. COLLECTIONS
Where permitted by law, overdue accounts may be referred to a collection agency or legal counsel. Synsix may seek recovery of reasonable collection costs and enforcement expenses to the extent permitted by applicable law.
38. CHARGEBACKS & PAYMENT DISPUTES
Customers are encouraged to contact Synsix promptly regarding billing concerns so that the issue can be investigated. A chargeback does not automatically cancel the Customer's underlying payment obligation. Synsix may provide relevant documentation to a payment processor, financial institution, collection agency, insurer, regulator or court, where appropriate. Documentation may include: invoices; quotations; booking records; customer approvals; photographs; technician notes; text messages; emails; service records; GPS records; payment records; and other relevant evidence. Nothing in this Section restricts any legal right a Customer may have to dispute a transaction.
PART 6 — GENERAL SERVICE CONDITIONS & CUSTOMER RESPONSIBILITIES
39. CUSTOMER-SUPPLIED PRODUCTS & MATERIALS
Where the Customer supplies a Product, replacement part, material, equipment or component, Synsix does not guarantee: compatibility; quality; completeness; manufacturer condition; dimensions; performance; or suitability. If a Customer-supplied component is defective, incompatible, incomplete or incorrect, additional labour or return-visit charges may apply where properly disclosed. Synsix is not responsible for manufacturer defects in Customer-supplied Products.
40. PRE-EXISTING CONDITIONS
Synsix is not responsible for conditions that existed before the Service, except to the extent liability arises from Synsix's negligence or another legal obligation. Pre-existing conditions may include: rust; corrosion; deterioration; cracked components; broken welds or parts; warped materials; defective parts; missing hardware; missing components; improper prior repairs or assembly; hidden damage; existing electrical issues; existing gas deficiencies; existing landscaping defects; structural deficiencies; or other pre-existing conditions. Service may reveal conditions that were not visible before work began. The discovery of a condition during Service does not, by itself, establish that Synsix caused the condition.
41. HIDDEN CONDITIONS
Certain defects cannot reasonably be identified before equipment or property is opened, moved, cleaned, disassembled or inspected. Hidden conditions may include: concealed corrosion; seized hardware; internal damage; underground utilities; concealed wiring; concealed gas piping; structural deterioration; water damage; electrical failures; or other conditions not reasonably visible. Where hidden conditions materially affect the Service, Synsix may recommend additional work, revise the quotation, modify the Service or stop work.
42. SEIZED HARDWARE
Outdoor equipment may contain fasteners or components seized by corrosion, heat, age or environmental exposure. When removing seized components, hardware may: break; strip; shear; become unusable; or require replacement. Synsix will exercise reasonable care when attempting removal. Where failure occurs due to an existing seized or deteriorated condition, additional labour or replacement costs may apply where permitted and properly disclosed.
43. RIGHT TO REFUSE OR STOP SERVICE
Synsix may refuse, suspend or stop a Service where, in its reasonable judgment: conditions are unsafe; illegal activity is occurring; required utilities are unavailable; access is unavailable; requested work violates applicable law; required approvals are absent; hazardous materials are present; the Customer or another person is threatening or abusive; the requested work falls outside Synsix's scope; or continuing would expose people or property to unreasonable risk. Where work is stopped because of conditions attributable to the Customer or outside Synsix's reasonable control, applicable charges may apply.
44. CUSTOMER CONDUCT
Synsix is committed to maintaining a safe and respectful workplace. Threats, harassment, violence, intimidation, discrimination, abusive conduct or interference with technicians will not be tolerated. Where inappropriate or unsafe conduct occurs, Synsix may: suspend work; leave the Property; cancel the appointment; refuse future service; and charge applicable amounts for work performed or costs incurred, subject to applicable law.
45. CUSTOMER PROPERTY
Customers are responsible for identifying and protecting fragile, valuable or sensitive property in or near the Work Area. Synsix will exercise reasonable care. However, Synsix is not responsible for damage to property that is: already damaged; defective; unstable; unusually fragile; concealed; improperly installed; not reasonably visible; or not disclosed as requiring special handling, except to the extent liability arises from Synsix's negligence or other applicable legal obligation.
46. CUSTOMER APPROVAL OF ADDITIONAL WORK
Customer approval may be provided through: signature; electronic signature; email; text message; electronic invoice approval; online booking; or another documented communication clearly authorizing the work. Where applicable law requires a specific form of authorization, Synsix will follow that requirement.
PART 7 — WARRANTIES, LIABILITY & LEGAL TERMS
47. WORKMANSHIP
Unless otherwise stated in writing, Synsix's service warranty applies only to workmanship directly performed by Synsix and only to the extent required or provided under the applicable written warranty. A workmanship warranty does not guarantee: future performance; future appliance operation; future cleanliness; future appearance; manufacturer performance; normal wear; corrosion; weather deterioration; Customer misuse; unauthorized modifications; or unrelated component failures.
48. MANUFACTURER WARRANTIES
Manufacturer warranties remain subject to the manufacturer's terms. Synsix does not replace or expand a manufacturer's warranty. Synsix may assist Customers with manufacturer warranty claims where reasonably practicable.
49. SYNSIX WARRANTY CLAIM PROCESS
Customers must notify Synsix promptly after discovering, or reasonably becoming aware of, any alleged defect, damage, malfunction, or workmanship issue relating to services performed by Synsix.
Where the issue involves a product, appliance, BBQ, assembly, repair, installation, gas service, or other equipment that can reasonably be left unused, the Customer should not use, operate, alter, disassemble, move, modify, or permit another person or contractor to work on the affected product or area after discovering the alleged issue, except where reasonably necessary to address an immediate safety concern or prevent further damage.
Where reasonably possible, Customers should notify Synsix before the affected product or equipment is used after the alleged issue is discovered. Continued use may change the condition of the product, create additional damage, affect the ability to determine the original cause of the issue, or make it difficult to establish whether the condition resulted from Synsix's workmanship, a pre-existing condition, normal wear, misuse, subsequent use, or another cause.
Customers should provide Synsix with sufficient information to investigate the concern, which may include:
Photographs and/or videos clearly showing the alleged issue;
A written description of what occurred and when it was first noticed;
The applicable invoice, quotation, or service information;
The date the service was performed;
The date and circumstances in which the issue was discovered;
Relevant manufacturer, warranty, inspection, or repair documentation;
Information regarding any use of the product or equipment after Synsix's service;
Information regarding any previous repairs, modifications, damage, or known issues; and
Reasonable access to the affected product, equipment, property, or work area for inspection.
Synsix must be provided with a reasonable opportunity to inspect the affected work and determine the cause of the reported issue before the Customer, another contractor, technician, manufacturer, or other third party alters, repairs, replaces, disassembles, modifies, or otherwise interferes with the affected work.
If the Customer proceeds with repairs, alterations, replacement, disassembly, or other work by a third party before Synsix has been given a reasonable opportunity to inspect the issue, Synsix may be unable to determine the original cause of the issue or whether it resulted from Synsix's workmanship. This may materially affect Synsix's ability to assess, reproduce, verify, or remedy the alleged workmanship issue.
Where an affected product has been used after the alleged issue was discovered, Synsix may require additional information, inspection, testing, or documentation to determine whether the reported condition existed immediately following Synsix's service or arose, changed, or was aggravated through subsequent use, operation, maintenance, modification, damage, or other circumstances outside Synsix's control.
Nothing in this Section constitutes a guarantee that Synsix will accept responsibility for an alleged issue, nor does the reporting of an issue itself constitute an admission of fault or liability by Synsix. Synsix will assess each reported issue based on the available evidence, the condition of the product or work, the circumstances surrounding the service, applicable manufacturer requirements, and any other relevant information.
Where Synsix determines that an issue resulted from Synsix's workmanship and that Synsix is responsible for remedying the issue, Synsix will work with the Customer to determine an appropriate remedy in accordance with the applicable service terms, any applicable warranty, and applicable law.
Customers are responsible for taking reasonable steps to prevent further damage after discovering an issue. Where an issue presents an immediate safety risk, the Customer should discontinue use of the affected equipment and take reasonable emergency measures to protect people and property. For gas appliances or equipment, Customers should not attempt to diagnose, repair, modify, or reconnect gas components themselves and should follow applicable safety requirements.
Nothing in this Section limits or excludes any statutory warranty, consumer protection right, remedy, or other right that cannot lawfully be excluded, restricted, or waived under applicable law.
50. NO GUARANTEE OF FUTURE PERFORMANCE
Synsix cannot guarantee the future: condition; lifespan; appearance; reliability; efficiency; cleanliness; safety; or performance of Customer-owned equipment, BBQs, gas appliances, landscaping, plants, Products or replacement components. Future performance depends on factors including: usage; maintenance; age; weather; environment; manufacturer design; normal wear; and circumstances outside Synsix's control.
51. LIMITATION OF LIABILITY
To the maximum extent permitted by applicable law, Synsix will not be responsible for losses caused by:pre-existing conditions;manufacturer defects;normal wear and tear;corrosion;weather;Customer misuse;unauthorized modifications;Customer-supplied defective materials;hidden conditions;third-party actions;supplier delays;utility failures;conditions outside Synsix's reasonable control;or failure to maintain equipment after Service.To the maximum extent permitted by applicable law, Synsix will not be liable for indirect, incidental, special or consequential losses.Nothing in these Terms excludes or limits liability that cannot legally be excluded or limited.Where a limitation of liability is legally enforceable, Synsix's liability may be limited to the amount paid for the specific Service or Product giving rise to the claim, unless otherwise required by law.
52. NO WAIVER OF STATUTORY RIGHTS
Nothing in this Agreement is intended to:waive statutory rights;restrict mandatory consumer protections;eliminate legally required warranties;prevent lawful cancellation;exclude mandatory remedies;or limit liability that cannot legally be limited.If any provision conflicts with mandatory law, the applicable law will prevail to the extent of the conflict.
53. SERVICE DOCUMENTATION
Synsix may create and retain service records including:photographs;videos;technician notes;service checklists;serial numbers;quotations;invoices;Customer approvals;gas testing records;parts records;appointment records;communications;and payment records.These records may be used for:quality assurance;warranty administration;insurance matters;accounting;regulatory compliance;dispute resolution;chargeback responses;legal proceedings;and internal business purposes.
54. PHOTOGRAPHIC DOCUMENTATION
Synsix may photograph the Property and Work Area for legitimate business purposes, including documenting:existing damage;equipment condition;work performed;serial numbers;gas connections;removed components;safety concerns;and completed work.Photographs containing personal information will be handled in accordance with applicable privacy requirements and Synsix's Privacy Policy.
55. MARKETING PHOTOGRAPHY & VIDEO
Marketing use of photographs or videos is optional and is not a condition of receiving Services.Where Synsix wishes to use identifiable customer property, individuals or other identifying information for marketing purposes, appropriate consent will be obtained.Synsix may use non-identifying photographs of equipment or completed work where legally permitted and where the images do not reasonably identify the Customer or reveal personal information.Customers may withdraw marketing consent for future use by contacting Synsix.
56. PRIVACY
Synsix collects, uses, stores and discloses personal information in accordance with applicable privacy legislation and Synsix's Privacy Policy.Personal information may be used where reasonably necessary to:provide Services;communicate with Customers;process payments;schedule appointments;administer warranties;maintain service records;resolve disputes;comply with legal obligations;or operate the business.
57. ELECTRONIC COMMUNICATIONS
Customers consent, where permitted by law, to receiving service-related communications by:email;telephone;SMS/text message;electronic invoice;electronic booking system;or customer portal.Customers are responsible for providing accurate contact information.Marketing communications, where applicable, are subject to applicable consent and electronic-marketing laws.
58. THIRD-PARTY PRODUCTS & SERVICES
Synsix may work with or recommend manufacturers, suppliers, retailers, subcontractors, licensed tradespersons or other third parties.Synsix does not guarantee the performance of third-party products or services unless expressly agreed in writing.Where a third party is responsible for a manufacturer warranty, shipping issue, supplier delay or other third-party obligation, Synsix may assist the Customer where reasonably practicable but is not responsible for the third party's independent obligations.
59. SUBCONTRACTORS
Synsix may engage qualified employees, subcontractors, licensed tradespersons or specialists where appropriate.Where regulated work requires licensing or certification, the work will be performed by appropriately qualified persons as required by applicable law.
60. CUSTOMER INDEMNIFICATION
To the maximum extent permitted by law, the Customer agrees to be responsible for claims, losses or costs arising from:the Customer's unauthorized disposal of another person's property;inaccurate information supplied by the Customer;failure to disclose known hazards;unauthorized access instructions;Customer modifications to Synsix's work;or Customer conduct that directly causes loss or damage.This Section does not require the Customer to indemnify Synsix for Synsix's own negligence or liability where such indemnification is prohibited by law.
61. DISPUTE RESOLUTION
Customers should first notify Synsix of any concern so the Company has a reasonable opportunity to investigate and respond.Synsix will make reasonable efforts to resolve disputes in good faith.Nothing in this Section prevents a Customer from exercising any statutory right or legal remedy.
62. GOVERNING LAW
This Agreement is governed by the laws of the Province of Ontario and the federal laws of Canada applicable in Ontario.
63. JURISDICTION
Subject to mandatory law and any applicable statutory forum or remedy, legal proceedings relating to this Agreement shall be brought in Ontario.
64. SEVERABILITY
If any provision of this Agreement is found to be invalid, illegal or unenforceable, the remaining provisions will continue in effect.The invalid provision will be interpreted or limited to the minimum extent necessary to make it enforceable where legally permitted.
65. NO WAIVER
Failure by Synsix to enforce any provision of this Agreement does not constitute a waiver of that provision or any future right to enforce it.Any waiver by Synsix must be authorized by Synsix.
66. ASSIGNMENT
The Customer may not assign this Agreement without Synsix's consent where such consent is legally required.Synsix may assign or subcontract portions of its obligations where appropriate and permitted by law.
67. ENTIRE AGREEMENT
This Agreement, together with the applicable quotation, invoice, booking confirmation, Statement of Work and service-specific schedule, constitutes the agreement between Synsix and the Customer concerning the applicable transaction.Marketing materials, advertisements and general service descriptions do not create additional contractual obligations unless expressly incorporated into the applicable agreement.
68. ORDER OF PRECEDENCE
Where multiple documents apply to the same transaction, the following order generally applies:Applicable law;A written amendment expressly accepted by both parties;The applicable quotation or Statement of Work;The applicable service-specific terms;These general Terms;General marketing or promotional material.No document may override a mandatory legal requirement.
69. AMENDMENTS TO THESE TERMS
Synsix may update these Terms from time to time.The version applicable to a particular transaction will generally be the version provided to or accepted by the Customer when the transaction is entered into, unless otherwise permitted by law or expressly agreed.Changes to the TOS will not automatically alter a completed transaction.
70. SURVIVAL
Provisions that by their nature should survive completion, cancellation or termination will continue to apply, including provisions concerning:payment;warranties;liability;privacy;dispute resolution;records;intellectual property where applicable;and governing law.
PART 8 — SERVICE-SPECIFIC TERMS & SCHEDULES
SCHEDULE A — BBQ CLEANING & MAINTENANCE
A1. Scope
BBQ cleaning is a maintenance service intended to remove grease, carbon, food residue and debris from reasonably accessible areas.BBQ cleaning is not:restoration;refurbishment;rebuilding;structural repair;cosmetic restoration;repainting;welding;fabrication;gas modification;or certification of the appliance.
A2. BBQ Service Duration
BBQ cleaning may take approximately 45 minutes to 4 hours, depending on:brand;model;size;number of burners;condition;grease accumulation;carbon buildup;accessibility;cleaning type;work conditions;and other factors.A typical BBQ cleaning generally takes approximately 1.5 hours.No specific completion time is guaranteed.
A3. Two-Person Crew
Synsix may dispatch a two-person crew for BBQ cleaning and maintenance.Crew size may vary based on scheduling, service requirements, safety and operational needs.
A4. BBQ Work Area
Customers must provide an appropriate area for technicians to safely access and clean the BBQ.The area should provide sufficient access to reasonably clean the appliance.
A5. Water & Electrical Requirements
Standard BBQ cleaning generally requires:a functioning outdoor water tap suitable for hose connection; andan electrical outlet where required.If these are unavailable, Synsix may perform Dry Cleaning or reschedule.
A6. Dry Cleaning
Dry Cleaning may be required for:built-in BBQs;condominium BBQs;apartment BBQs;balconies;terraces;rooftops;high decks;locations without water access;locations where water use is prohibited;locations where drainage is unsuitable;or other locations where standard wet cleaning is impractical.Dry Cleaning does not produce the same results as standard water-assisted cleaning.Synsix does not guarantee the same cosmetic or cleaning result from Dry Cleaning.
A7. Built-In BBQs
Built-in BBQs may restrict access to:fireboxes;burners;manifolds;valves;ignition systems;rear panels;side panels;cabinet interiors;ventilation areas;and concealed components.Synsix will clean reasonably accessible areas.Inaccessible areas cannot be guaranteed to receive the same level of cleaning.
A8. Condominiums, Apartments & Restricted Locations
Customers are responsible for confirming that BBQ cleaning is permitted by the:landlord;condominium corporation;property manager;building;municipality;or other applicable authority.Building restrictions may require Dry Cleaning, modified Service, additional requirements or refusal of Service.
A9. Cleaning Results
BBQ cleaning does not restore an appliance to factory-new condition.Synsix does not guarantee complete removal of:rust;corrosion;oxidation;carbon;permanent grease staining;heat discoloration;burn marks;pitting;scratches;faded finishes;paint failure;warped metal;or other age-related deterioration.Results depend upon the appliance's age, material, condition, prior maintenance, use and environmental exposure.
A10. Existing Rust & Corrosion
BBQs naturally experience deterioration due to:heat;moisture;rain;snow;UV exposure;grease;salt;chemicals;age;and normal use.Cleaning may reveal previously concealed corrosion or deterioration.The discovery of such conditions does not establish that Synsix caused them.
A11. Worn Components
Cleaning may reveal components requiring replacement, including:burners;heat shields;flavour bars;cooking grates;ignitors;ignition modules;regulators;valves;hoses;thermometers;grease trays;wheels;casters;warming racks;and other components.Replacement parts and repair labour are additional unless expressly included.
A12. Seized Components
Synsix may decline to remove a seized component where removal presents a significant risk of:breaking hardware;damaging the appliance;creating an unsafe condition;or preventing safe reassembly.
A13. Rodents, Insects & Biohazards
Synsix does not recommend service on BBQs with significant rodent infestations.Where technicians discover:rodent nesting;animal remains;excessive droppings;mold;biological contamination;wasp nests;bee nests;hornet nests;or other hazardous contamination,Synsix may suspend or refuse the Service until the hazard is professionally remediated.Additional labour caused by contamination may be charged separately.
A14. BBQ Maintenance Customer Responsibility
Customers are responsible for ongoing:cleaning;maintenance;grease-tray management;inspection;safe operation;and replacement of worn components.A cleaning service does not eliminate the possibility of future grease buildup, flare-ups or fires.
SCHEDULE B — BBQ REPAIRS & DIAGNOSTICS
B1. Diagnostic Services
A diagnostic Service is intended to identify reasonably observable or testable causes of a reported issue.A diagnostic does not guarantee that every defect will be identified or that the appliance can be repaired.A diagnostic fee covers inspection and testing only unless otherwise stated.Parts, repairs, additional labour and return visits are additional.
B2. Repair Estimates
Repair estimates are based on available information.Pricing may change if disassembly reveals:hidden corrosion;damaged components;seized hardware;electrical damage;gas deficiencies;structural deterioration;or other conditions not reasonably visible before disassembly.Additional repairs will not be performed without Customer authorization where required, except where immediate action is necessary for safety or compliance with law.
B3. Parts Availability
Synsix does not guarantee that parts remain available for every appliance.Manufacturers may discontinue components or experience supply delays.Where appropriate, Synsix may recommend compatible aftermarket components.
B4. Customer-Supplied Parts
Synsix does not guarantee Customer-supplied parts for:compatibility;quality;manufacturer defects;completeness;or suitability.Labour performed using Customer-supplied components is limited to workmanship.Additional visits caused by incorrect or defective Customer-supplied parts may be chargeable.
B5. Gas Testing After BBQ Repairs
Where gas service is available and gas work is included, Synsix may perform reasonable operational and leak testing of components directly serviced.Testing does not certify the entire appliance or gas system unless expressly stated.
B6. Future Appliance Operation
Repairing one component does not guarantee that other components will not fail.Future failures may result from:age;corrosion;heat cycling;weather;manufacturer defects;normal wear;lack of maintenance;or unrelated conditions.
B7. Grease Fires & Flare-Ups
Cleaning or repairing a BBQ does not eliminate the possibility of future grease fires or flare-ups.Future grease fires may result from:subsequent grease accumulation;cooking practices;high-fat foods;overflowing grease trays;oil spills;leaving the appliance unattended;improper operation;manufacturer defects;or other circumstances outside Synsix's control.Synsix does not guarantee that a BBQ will never experience a future grease fire or flare-up.
B8. Commercial BBQs
Commercial, institutional, hospitality and high-volume BBQs experience greater wear than residential appliances.Synsix may recommend replacement instead of repair where repair is no longer practical, economical or reasonably safe.
SCHEDULE C — WHITE GLOVE BBQ SERVICE
C1. Scope
White Glove Service may include, where specifically included in the quotation:delivery of the BBQ;professional assembly;placement;connection to an existing compatible gas supply;gas leak testing of connections made or disturbed by Synsix;functional testing;ignition testing;burner flame inspection;packaging removal;recycling of packaging;removal/recycling of one existing BBQ where included;exterior polishing;ceramic coating where included;complimentary Synsix cleaning products where included;basic operating overview;and maintenance recommendations.Only items expressly included in the quotation are included.
C2. Delivery
Customers must provide:safe delivery access;clear walkways;adequate clearance;elevator access where required;building approvals;parking;and any other required access arrangements.Undisclosed access restrictions may result in additional charges or rescheduling.
C3. Assembly
Synsix will assemble the BBQ according to manufacturer instructions where available.Synsix does not intentionally modify the manufacturer's design.
C4. Manufacturer Defects
Synsix is not the manufacturer of the BBQ.Manufacturer defects should generally be addressed through the manufacturer or supplier warranty process.Where a BBQ arrives damaged, defective or incomplete, Synsix may recommend that the product be exchanged or that replacement components be obtained before assembly continues.
C5. Placement
Final placement is subject to:manufacturer clearances;building requirements;combustible-material clearances;ventilation;accessibility;gas connection requirements;and technician safety.Synsix may refuse placement in an unsafe or non-compliant location.
C6. Gas Connection
Where included, gas connections will be performed by appropriately qualified personnel as required by Ontario law.Only the gas work expressly included in the quotation is included.Additional gas work may require a separate quotation.
C7. Leak Testing
Synsix will perform reasonable leak testing of gas connections installed or disturbed by Synsix.This does not constitute certification of:the entire gas system;concealed piping;inaccessible fittings;unrelated appliances;or Customer-installed gas components.
C8. Functional Testing
Testing may include:ignition;burners;flame pattern;thermometer;side burner;rotisserie burner;control knobs;and other applicable functions.Testing confirms only that the appliance appeared to function reasonably at the time of completion.
C9. Old BBQ Removal
Where included, Synsix may remove one existing BBQ.The BBQ must be:reasonably accessible;free of personal belongings;and disconnected where required unless disconnection has been purchased.Additional or hazardous appliances may require additional charges or may be refused.
C10. Packaging Removal
Where included, Synsix will remove standard packaging generated from the installation.Hazardous, contaminated or pest-infested packaging may be excluded.
C11. Ceramic Coating
Ceramic coating is intended to assist with surface protection and routine maintenance.It does not:prevent rust;eliminate corrosion;prevent scratches;eliminate heat discoloration;permanently protect finishes;or eliminate future cleaning.
SCHEDULE D — GAS SERVICES
D1. Regulatory Compliance
Gas Services will be performed in accordance with applicable Ontario legislation, regulations, codes, manufacturer requirements and regulatory requirements.Where regulated gas work is required, it will be performed by appropriately certified personnel.
D2. Gas Services
Gas Services may include:gas diagnostics;leak testing;gas line installation;gas line modifications;gas line extensions;appliance connections;valve installation;quick-connect installation;regulator replacement;hose replacement;commissioning;pressure testing where applicable;appliance disconnection;approved BBQ conversions;and other permitted gas work.
D3. Gas Diagnostics
Gas diagnostics may address:ignition failure;weak flames;yellow flames;uneven burner operation;suspected leaks;low gas pressure;regulator issues;intermittent operation;or other gas-related concerns.A diagnostic does not guarantee discovery of concealed, intermittent or future defects.
D4. Gas Leak Testing
Where gas connections are installed, altered or disturbed by Synsix, appropriate leak testing will be performed on the applicable serviced connections.Leak testing does not certify the entire gas installation.
D5. Existing Gas Systems
Existing gas systems may contain:improper prior installations;existing leaks;corrosion;defective regulators;defective valves;improper venting;concealed defects;code deficiencies;or manufacturer defects.Repairing one component does not constitute inspection or certification of the entire gas system.
D6. Unsafe Gas Conditions
If a Synsix gas technician identifies an unacceptable gas condition or immediate hazard, Synsix will take the action required by applicable law and regulatory requirements.This may include:stopping work;shutting off gas;disconnecting an appliance;issuing required written notice or documentation;affixing a required notice or tag;notifying the gas distributor;refusing to restore service;or requiring corrective work before the appliance can safely return to service.These actions are safety and regulatory obligations and are not subject to Customer approval where the law requires Synsix to act.
D7. Immediate Hazards
Where an immediate gas hazard is identified, the Customer must not use or permit use of the affected appliance or gas work until the condition has been corrected as required by applicable law.Customers must not remove or interfere with any regulatory notice or tag except as permitted by law.
D8. Customer Refusal of Corrective Work
A Customer may decline recommended repairs where permitted by law.However, Synsix will not knowingly continue or restore gas service where doing so would violate applicable safety requirements or law.
D9. Gas Appliance Performance
Gas appliance performance depends on factors including:gas supply;propane supply;regulator condition;appliance condition;burners;orifice sizing;weather;manufacturer design;and other factors.Synsix does not guarantee future appliance performance outside the scope of the work performed.
D10. Gas Customer Responsibilities
After gas work, the Customer must:operate appliances according to manufacturer instructions;maintain appliances;keep combustion-air openings unobstructed;monitor for abnormal operation;avoid unauthorized modifications;and immediately stop using an appliance suspected of leaking gas.Gas emergencies should be reported to the appropriate gas utility and/or emergency services.
SCHEDULE E — PRODUCT SALES
E1. Product Selection
Synsix sells and recommends products based on:quality;reliability;manufacturer reputation;parts availability;serviceability;professional experience;intended use;cooking requirements;fuel type;space;and Customer needs.Synsix only offers products it believes it can reasonably recommend and stand behind.A recommendation is based on information supplied by the Customer.The Customer remains responsible for confirming that the Product meets their personal preferences and requirements.
E2. Product Availability
Products are subject to manufacturer and supplier availability.Manufacturers may:discontinue products;change specifications;change colours;substitute components;alter packaging;change pricing;or experience delays.If a purchased Product becomes unavailable, Synsix may offer a comparable replacement, refund or other mutually agreed solution, subject to applicable law.
E3. Product Pricing
Prices are generally quoted in Canadian dollars.Applicable taxes are additional unless otherwise stated.Delivery, installation, assembly, parking, permits and additional labour are not included unless expressly stated.
E4. Special Orders
Special Orders may require payment or a deposit before the order is submitted to the supplier.Cancellation and refund rights remain subject to applicable law and the applicable sales agreement.
E5. Returns & Exchanges
Returns and exchanges are subject to:applicable law;manufacturer policies;supplier policies;and Synsix's written return policy.Nothing in this Section removes a statutory consumer right.
E6. Product Warranty
Manufacturer warranties remain subject to manufacturer terms.Synsix's workmanship warranty applies only to labour directly performed by Synsix where a workmanship warranty is provided.
SCHEDULE F — YARD MAINTENANCE
F1. Scope
Yard Services may include:lawn mowing;edging;spring clean-ups;fall clean-ups;leaf removal;garden-bed maintenance;hedge trimming;shrub pruning;small tree pruning from ground level;weed removal;mulch installation;soil installation;planting;yard clean-ups;and other services expressly included.Unless stated otherwise, Synsix does not provide:tree removal;stump grinding;excavation;grading;irrigation installation;arborist services;pesticide application;or work requiring specialized licensing.
F2. Photographs
Customers are encouraged to provide photographs of:front yard;backyard;side yards;gardens;hedges;trees;problem areas;and hazards.Estimates may change where actual site conditions materially differ.
F3. Work Area
Customers must remove or secure:toys;hoses;ornaments;furniture;sports equipment;electrical cords;decorations;and other items that may interfere with work.
F4. Hidden Systems
Customers must identify privately installed or concealed systems including:irrigation;sprinkler lines;invisible fencing;landscape lighting;underground wiring;drainage;water lines;gas lines;and other concealed systems.Synsix is not responsible for damage to concealed systems that were not reasonably visible or disclosed, except to the extent required by law.
F5. Trees & Shrubs
Synsix's standard pruning and trimming is performed from ground level.Unless specifically agreed otherwise, Synsix does not perform:climbing;ladder work;elevated pruning;tree removal;hazardous-tree removal;or arborist services.Future growth, flowering, plant health and appearance cannot be guaranteed.
F6. Mulch, Soil & Materials
Materials such as:mulch;soil;compost;stone;gravel;plants;and seedare additional unless included in the quotation.Natural materials may vary in:colour;texture;moisture;particle size;and appearance.
F7. Weed Removal
Manual weed removal reduces visible weeds at the time of service.It does not guarantee permanent weed elimination.Future growth depends on environmental and maintenance conditions.Herbicide or pesticide application is not included unless expressly contracted.
F8. Yard Waste
Unless otherwise agreed, standard yard maintenance does not include off-site waste removal.Yard debris may be:collected;bagged;and placed in an agreed location for municipal collection.Off-site disposal is an additional service.
F9. Dog Waste
Customers must ensure work areas are free of dog waste before the appointment.Where dog waste is present, Synsix may:suspend work;reschedule;refuse service;or charge an additional fee where removal is agreed.Dog-waste removal is not included in standard yard maintenance.
F10. Seasonal Conditions
Synsix cannot guarantee permanent lawn or landscape appearance.Grass, plants and gardens are affected by:weather;drought;watering restrictions;pests;wildlife;soil conditions;disease;seasonal growth;sunlight;and other environmental factors.
SCHEDULE G — JUNK REMOVAL
G1. Scope
Junk Removal may include:household junk;furniture;BBQs;appliances;non-hazardous renovation debris;garage clean-outs;basement clean-outs;shed clean-outs;estate clean-outs;storage clean-outs;office clean-outs;and other non-hazardous materials.Unless expressly agreed, Synsix does not provide:asbestos removal;hazardous-waste removal;biohazard cleanup;mold remediation;environmental remediation;or demolition.
G2. Photographs
Customers should provide photographs or videos accurately showing:quantity;size;weight;accessibility;stairs;elevators;parking;location;and any hazards.Quotes may change where actual conditions materially differ.
G3. Customer Ownership
The Customer represents that they own or have authority to dispose of all property designated for removal.The Customer is responsible for ensuring that valuable or wanted property is removed before the Service begins.
G4. Abandoned Property
Once an item has been removed from the Property, it may be:disposed of;recycled;donated;salvaged;transferred;or otherwise handled by Synsix or a disposal facility.Removed items may not be recoverable.
G5. Prohibited Materials
Synsix may refuse materials that are hazardous, illegal, regulated, contaminated or unsafe.Examples include:asbestos;hazardous chemicals;solvents;fuels;ammunition;firearms;explosives;biomedical waste;sharps;human or animal waste;radioactive materials;controlled substances;toxic substances;and other prohibited materials.
G6. Heavy & Specialty Items
Specialty items may require additional labour or equipment, including:hot tubs;pianos;large commercial equipment;concrete;soil;pool tables;heavy machinery;safes;and other unusually heavy items.Synsix may decline removal where appropriate equipment is unavailable.
G7. Disposal Charges
Unless expressly included, disposal costs may be additional, including:dump fees;landfill fees;transfer-station fees;recycling fees;environmental fees;bin rentals;and other disposal charges.
G8. Access
Customers must disclose:stairs;narrow hallways;tight doorways;low ceilings;elevators;long carrying distances;gated access;construction areas;and parking limitations.Additional labour or rescheduling may apply where conditions differ from those disclosed.
SCHEDULE H — ASSEMBLY SERVICES
H1. Assembly Instructions
Customers should provide manufacturer assembly instructions where available.
H2. Product Condition
Synsix does not manufacture Customer-supplied Products.If an item is:damaged;defective;incomplete;unsafe;or missing required components,Synsix may recommend that the Customer obtain a replacement before assembly.
H3. Large Projects
Large assemblies may require several hours or multiple days.Examples include:sheds;gazebos;playsets;large outdoor structures;and complex assemblies.Completion times are estimates.
H4. Excluded Assemblies
Synsix may decline assemblies requiring:specialized engineering;structural certification;specialized licensing;unsafe ladder work;specialized lifting equipment;pool installation;or work outside Synsix's normal service scope.
H5. Disassembly
Synsix may disassemble an item previously assembled by Synsix where required for reassembly.Items being demolished or disposed of may be disassembled regardless of who originally assembled them, where the Service is agreed.
H6. Packaging
Unless otherwise stated in writing, Synsix does not provide off-site disposal of assembly packaging.Packaging may be broken down and placed in a Customer-designated location.
H7. Outdoor Assembly
Outdoor assemblies may be postponed due to:rain;snow;freezing temperatures;high winds;lightning;excessive heat;or other unsafe conditions.
SCHEDULE I — PC BUILD SERVICES
I1. Completion
Custom PC builds require a minimum of one Business Day, unless otherwise agreed.
I2. Scope
PC assembly includes installation and configuration of compatible components within the agreed scope.
I3. Exclusions
Unless specifically agreed, Synsix does not provide:custom liquid-cooling loops;physical modification of components;fabrication;alteration of components;or manufacturer modifications.
I4. Customer-Supplied Components
Synsix is not responsible for:manufacturer defects;incompatibility;missing components;pre-existing damage;or defects in Customer-supplied components.
SCHEDULE J — PAYMENT & SCHEDULING SUMMARY
For convenience, the following standard operational fees may apply where applicable:
FeeStandard AmountCall-Out Fee$40 + taxReserved Time Fee$40 + taxWeekend Reservation Fee$50 + taxRush Service$50–$500 + taxBBQ DiagnosticAs quotedPartsAdditionalAdditional LabourAs quotedParking/Access CostsAdditional where applicableDisposal/Dump FeesAdditional where applicable
Fees are subject to availability, the applicable quotation and applicable law.
SCHEDULE K — STANDARD BBQ ARRIVAL & SERVICE NOTICE
For BBQ Customers:Please provide photographs of the BBQ and work area whenever possible.BBQ photographs may be texted to:647-861-3888Standard arrival windows are:9:00 AM – 12:00 PM11:00 AM – 2:00 PM1:00 PM – 4:00 PMCustomers should expect the Service to take approximately 45 minutes to 4 hours, depending on the BBQ and service conditions.A typical BBQ cleaning generally takes approximately 1.5 hours.Customers should ensure:water access;electrical access where required;safe work space;clear access;pets secured;and building approvals arranged.
SCHEDULE L — SERVICE COMPLETION & CUSTOMER REVIEW
A Service will generally be considered complete when:The agreed scope has been performed;Applicable service documentation has been completed;The Customer has been given a reasonable opportunity to identify concerns; orSynsix has documented why remaining work could not reasonably be completed.Where the Customer is absent, Synsix may document completion through photographs, technician notes and electronic records.Customers should report concerns promptly after discovering them.Synsix should be provided a reasonable opportunity to inspect and, where appropriate, remedy an alleged workmanship issue before another contractor alters or repairs Synsix's work, except where immediate action is reasonably necessary for safety.No reporting period in these Terms is intended to eliminate a statutory right or remedy.
SCHEDULE M — DEFINITIONS
M1. "Appointment"
A scheduled date on which Synsix intends to attend the Property.An Appointment does not guarantee an exact arrival time unless a Reserved Time Appointment has been expressly confirmed.
M2. "Arrival Window"
The estimated period during which Synsix expects to arrive.Current standard Arrival Windows are:9:00 AM – 12:00 PM;11:00 AM – 2:00 PM;1:00 PM – 4:00 PM.
M3. "Reserved Time Appointment"
An appointment for which Synsix has expressly agreed to reserve a specific time or narrower arrival period.
M4. "Weekend Reservation"
A weekend appointment specifically approved and reserved by Synsix.
M5. "Rush Service"
A Service requested on an expedited basis requiring Synsix to prioritize the appointment ahead of ordinary scheduling availability.
M6. "Call-Out Fee"
The applicable fee charged where Synsix attends the Property but cannot reasonably perform the scheduled Service because of circumstances attributable to the Customer or outside Synsix's reasonable control.
M7. "Dry Cleaning"
A BBQ cleaning method performed without Synsix's standard water-assisted cleaning process.
M8. "Standard BBQ Cleaning"
The BBQ cleaning service described in the applicable quotation, booking confirmation or service description.
M9. "White Glove Service"
The premium BBQ delivery, assembly, placement, gas connection where included, testing, packaging removal, old BBQ removal where included, polishing, ceramic coating where included and Customer orientation services identified in the applicable quotation.
M10. "Gas Service"
Any gas-related Service provided by Synsix, including diagnostics, leak testing, connection, installation, repair, commissioning, valve installation, quick-connect installation and other gas work.
M11. "Diagnostic"
An inspection or testing Service intended to identify the reasonably observable or testable cause of a reported issue.
M12. "Hazardous Condition"
A condition that, in Synsix's reasonable professional judgment or under applicable law or regulatory requirements, creates or may create a risk to people, property, equipment, employees, contractors or the public.
M13. "Property"
The residence, commercial property, condominium, apartment, yard, building, workplace, outdoor area or other location where Synsix is providing or has been requested to provide Products or Services.
M14. "Work Area"
The area reasonably required by Synsix personnel to safely perform the Service.
M15. "Product"
Any BBQ, appliance, accessory, replacement part, gas component, cleaning product, equipment, material or merchandise sold or supplied by Synsix.
M16. "Workmanship"
The quality of labour directly performed by Synsix in completing the specific Service purchased.Workmanship does not include the future condition or performance of Customer-owned equipment or third-party Products.
M17. "Business Day"
A day on which Synsix is ordinarily open for business, excluding statutory holidays and scheduled business closures.
FINAL CUSTOMER ACKNOWLEDGEMENT
By booking, purchasing, paying for or authorizing a Synsix Product or Service, the Customer acknowledges that they have had an opportunity to review the applicable Terms and understand that:different Services have different requirements;standard Arrival Windows are not guaranteed exact appointment times;Reserved Time and Weekend Reservation fees may apply;Rush Service is subject to availability;estimates may change when actual conditions materially differ;additional charges may apply for additional work, parts, materials or third-party costs;existing wear, deterioration and hidden conditions may be discovered;certain Services may require water, electricity, gas or other utilities;certain Services may require Dry Cleaning or modified procedures;weather may require rescheduling;Synsix may refuse unsafe or unlawful work;gas technicians must comply with applicable safety and regulatory requirements;Products and equipment require ongoing Customer maintenance;future equipment performance cannot be guaranteed;and statutory consumer rights remain applicable wherever required by law.
STATUTORY RIGHTS
Nothing in these Terms is intended to exclude, waive, restrict or limit any right, remedy, warranty, cancellation right, disclosure requirement or protection that cannot legally be excluded, waived, restricted or limited under applicable Ontario or Canadian law.Where a provision of these Terms conflicts with a mandatory statutory requirement, the applicable law prevails to the extent of the conflict.
ORDER OF PRECEDENCE
If multiple documents apply to a transaction, the following order generally applies:Applicable law;Written amendments expressly accepted by the parties;Applicable quotation or Statement of Work;Applicable Service Schedule;These General Terms;General promotional or marketing materials.No contractual document may override mandatory legal requirements.
CONTACT INFORMATION
Synsix Inc.Website: https://synsix.ca
Email: info@synsix.ca
Phone: 647-861-3888Business hours: As published by Synsix.
CUSTOMER AGREEMENT
"I have reviewed and agree to Synsix Inc.'s Service Agreement & Terms of Service, including the applicable service-specific terms, exclusions, limitations, payment requirements, scheduling policies and Customer responsibilities."END OF SYNSIX INC. SERVICE AGREEMENT & TERMS OF SERVICE
